Terms of Use

  • Citilink Finance Australia Pty Ltd situated at Grosvenor Place - Level 41 ,225 George Street, Sydney NSW 2000, AUSTRALIA is a registered company under ABN 46 003 063 796.
  • By continued use of this service you will be bound by any further or revised terms and conditions published from time to time on the website.
  • This Citilink Finance Web Site contains information obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. Citilink Finance makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this Web Site.
  • Sender refers to a person sending funds to a Receiver via or its authorized representatives. Receiver refers to a person receiving funds via Citilink Finance or its authorized representatives.
  • Citilink Finance provides a money transfer service whereby it facilitates the transmission of your funds to a person overseas.
  • These terms and conditions apply to and govern all money transfers and associated services between you and Citilink Finance.
  • Money transfers can be sent or received from the office of Citilink Finance within the working hours. At present the working hours of Citilink Finance are from 9.30am to 5.30pm Monday to Friday.
  • To send money overseas, you must send Citilink Finance sender/receiver information with all the details required and provide certified identification documents acceptable to Citilink Finance.
  • Citilink Finance will use the information provided in this form in order to make available to you money transfer services. Citilink Finance may store your personal information in its data base for the purpose of the administration of its ongoing relationship with you. You have the right to request a copy of certain personal information that Citilink Finance holds about you. Citilink Finance will not share your information with any third parties except as required by law.
  • It is your responsibility to provide Citilink Finance with correct details when using Citilink Finance money transfer services. Furthermore, you warrant to Citilink Finance that any money transfer received or sent is for lawful purposes and the information provided to Citilink Finance is correct.
  • Citilink Finance is not under any obligation to accept your application and may decline the same at its discretion.
  • To transfer money overseas, you are first required to make a payment to us in cash at the office of Citilink Finance, or deposit cash or cheque into any of our bank accounts or transfer funds online into any of our bank accounts. Under any mode of payment, your application will only be processed once we receive cleared funds from you.
  • The maximum permissible amount per transaction for transfers to the receiver in cash, bank account deposit or draft delivery to home depends on the laws of the destination country. Feel free to get in touch with the staff of Citilink Finance to find out the limits applicable to your transfer.
  • Citilink Finance is required by law to submit all money transfer instructions in and out of Australia to regulatory bodies. Separate reports are submitted to the regulatory bodies if the amount received or paid is A$10,000 and above in physical cash or foreign currency equivalent to A$ 10,000 and above in physical cash.
  • Citilink Finance displays its exchange rates of various currencies on its web site which are indicative only and subject to change at any time. If an exchange rate has not been booked/locked with Citilink Finance before making the payment, the money transfer will be processed by Citilink Finance at the then prevailing rate after deduction of its fees and charges if any.
  • In addition to the service fees and charges applicable in your money transfer, there will be difference in exchange rates set by Citilink Finance for you and received by Citilink Finance from its correspondents. Any exchange rate benefit between the exchange rate given to you and received by Citilink Finance will be kept by Citilink Finance.
  • Citilink Finance accepts no further responsibility after funds have been paid over the counter, or by cheque dispatched to the receiver/beneficiary bank address or deposited in his/her nominated bank account.
  • Payment of a money transfer may in some circumstances be subject to local taxes and/or service or administrative charges for which the sender and/or receiver may be liable.
  • There may be taxation or Goods or Services (GST) implications for you in sending or receiving a money transfer. Citilink Finance advises you to obtain an independent advice from your tax agent or accountant about any such liability or benefit.
  • Citilink Finance will refund the principal amount of a money transfer upon a written request from the sender if no exchange rate has been pre booked/locked and if the transaction has not been processed. If an exchange rate has been pre booked/locked, then Citilink Finance reserves the right to claim from you the exchange loss due to adverse exchange rate fluctuations.
  • After a transaction has been processed and if you, for any genuine reason need to cancel a transaction and request a refund, your request will only be processed upon your written cancellation request and if the amount is not received by the beneficiary. Citilink Finance will send a cancellation request to its overseas correspondent and a refund request will be accepted only after the overseas correspondent confirms that the funds have not been received by the beneficiary. Once the overseas correspondent returns the funds to Citilink Finance, a refund will be provided to you less Citilink Finance cancellation charges and any deduction if made by the overseas correspondent. Any exchange difference due to exchange rate fluctuations between the rates fixed for the transaction and the rate prevailing on the date of cancellation of transaction will also be deducted from the refund amount.
  • Citilink Finance does not guarantee the delivery of the money transfer. You are cautioned against sending money to any person you do not know.To the extent permitted by law, Citilink Finance and its officers, employees or agents:
  • (a) disclaim all liability for loss or damage caused as a result of information provided to users of the website; and
  • (b) are not liable to compensate you or any other person for any loss, damage, cost or expense sustained or incurred in connection with any opinion, advice, recommendation, representation or information expressly or impliedly published in, or contained on this website, or in any disclosure document to which you are provided access, or in connection with any application you make through the website for financial products notwithstanding any error or omission including negligence. In no event shall Citilink Finance or any of its agents or staff members be liable for damages for the delay, non payment or underpayment of the money transfer. In no event Citilink Finance or its agent or staff be liable for any indirect, special, incidental or consequential damages.
  • Citilink Finance is not liable to carry out its obligations referred to in these terms and conditions if it is not reasonably practicable for Citilink Finance to do so for reasons or events outside the control of Citilink Finance including but not limited to earthquake, war, loss of telecommunications or essential services, terrorist attack etc.
  • Citilink Finance reserves the right to change these terms and conditions without notice to you at any time.